Plumbers are a quirky bunch. When little boys and girls write in their dream journals as a kid about what they want to be when they grow up, the most common occupations are those “dream” jobs: athlete, astronaut, movie star, etc. Very few nine-year-olds wake up and think, “Man, I’d love to spend my life cleaning out septic tanks.”

And yet, so many plumbers find themselves working in an industry that they love and look forward to. Admittedly, there are some aspects of the job that are less pleasant than others, but that doesn’t mean they are any less professional or thorough when completing them. The best plumbers are the ones that remember that, underneath all of the grime and filth, is someone’s home or place of business. Remembering that keeps it all in perspective.

Still, there’s a lot the world doesn’t know about this mystical occupation. People call plumbers because we need a situation handled, and by nature of the work itself, they don’t get to interact with the plumbers themselves much (spoiler: we’d love to interact more with you too).

Because of that, there are a lot of common misconceptions about plumbers. We want to use this space to clear up a few of them.

1. Our Job Can Be Dangerous.

We may not be trying to dismantle a bomb inside of an abandoned warehouse, but our job can still be considerably dangerous from time to time. Case in point: If the water pressure in your house is overloaded, it can put undue strain on your piping system. Who are you going to call to come fix it? The plumber, naturally, but he then has to come face to face with a high-pressure pipe that can possibly snap at any moment. Taking the full force of that pressure right at your face is enough to keep many plumbers up at night. Once you toss in the debris, chemicals, and other things that go down your pipe as possible projectiles, it’s even more daunting. These types of situations (and more) is why our team undergoes routine safety training.

2. We Fix Homeowner’s Mistakes Too

Youtube and online tutorials can be amazing sources of knowledge and quick fixes for prospective DIY’er’s, but it’s always amazing how many plumbing calls start off with the phrase “I thought I could do it myself.” Someone who had a minor issue and went online to try and fix it themselves can end up doing more damage to their home or hurting themselves in the process. That’s not to say that you shouldn’t attempt things yourself, but be aware of the risks.

3. We Get There as Soon as Possible

We understand that a plumbing emergency can wreak havoc on a house. Even if the water is shut off to minimize the damage, it’s still inconvenient to have to find a new place to shower or stay for a few days, so we always try to get to the site as quickly as possible. It’s just one of the many reasons we offer 24/7 emergency repair: No matter what the time is, we’ll fix it as quickly and efficiently as we can so you can get back to your normal life.

4. We Actually Have Fixed Rates

Regardless of how it may look, none of our plumbers walk into a house and just start pulling prices out of thin air. There’s always a process in place and our team will always let you know if something changes that will impact the price. We don’t go slower to try and charge for more labor, we don’t have hidden fees that surprise you on the bill, and we don’t make far-off promises without being able to deliver. We try our best to be upfront, honest, and transparent. If you’re unsure about what it will cost, just ask!

5. We Try To Stay Clean

Fixing pipes and getting our hands dirty means that there’s inevitably going to be a mess, but we always clean it up before we leave and hopefully leave our work site even better than when we got there. Moreover, we’ll try to keep our tools and equipment out of the way so you can maintain your normal routines, which is especially important if you have kids or pets running around. We respect your space; we understand that we’re guests in your home, even if we were there to do a job.

6. We Never Talk Down To You

As with any profession, there is going to be some words that are common-place for us that you may be unfamiliar, so we try to use language that will relay what’s happening in words you’ll be comfortable with. We don’t mind explaining processes or answering “why” questions, and we’ll never try to make you feel stupid for engaging us in conversation. Most importantly, we’ll never be sarcastic or degrading behind your back. Our main goal is to build a relationship with our clients that they can trust, and that can’t happen if our team insults you at every turn. You have our respect, and hopefully we’ll gain yours.

7. We Wish We Could Rename Certain Things

The garbage disposal is such an awful name for what it truly is. It’s located in the sink, so it should really be called the “sink disposal” or something similar. Because it’s called “garbage” disposal, people throw things down the drain that don’t belong, like chicken bones, grease, or even plastic, which inevitably tear up the unit and warrant a service call. So many disasters could be averted if things were called by a different name. It’s frustrating to us as well as to you.

8. We Consider Ourselves Professionals

Though not all of us have four-year college degrees, it takes an impressive amount of time and money to get licensed as a plumber; even more so for our master plumbers. These people have contributed a significant amount of their life to learning this trade, so when we arrive on the site, you’re not getting a chump that “couldn’t find anything better,” you’re getting someone who is professional, disciplined, and cares about what they’re doing.

9. We Enjoy the Challenges

Whether it’s showing up to a job site expecting to complete a job one way only to find out it’s the other, or discovering unique “obstacles” that stand in the way of our progress, we enjoy thinking strategically and coming up with creative solutions to fix a problem. The most creative solutions come from people who have years of experience under the belt, and may require a unique approach that we’ve never tried before. We look forward to those times. It’s what keeps us on our toes.

10. We Love Saving You Money

Despite what you may think, we relish the idea of solving little fixes that we find along the way that we know will save you money in the long run. When we advise you to pump your septic tank on a regular basis, it’s not because we’re fishing for more money, it’s because we know that doing so will keep you from a massive headache later. When we spot an issue in your plumbing system and advise fixing it that day, it’s because we’ve seen that same problem crop up on other jobs and know what it can do to your home. Saving our customers money by utilizing our experience and expertise is one of the greatest satisfactions we have with our job, and it’s what keeps our customers so loyal for decades at a time.